DocuSign Envelope ID: 1EA3EFED-AB86-46FD-A0A0-D501740487BE
DocuSign Envelope ID: 1EA3EFED-AB86-46FD-A0A0-D501740487BE
Company Overview
At Flock Safety, technology unites law enforcement and the communities they serve to eliminate crime and shape a safer future,
together. We created the first public safety operating system to enable neighborhoods, schools, businesses, and law
enforcement to work together to collect visual, audio, and situational evidence across an entire city to solve and prevent crime.
Our connected platform, comprised of License Plate Recognition (LPR), live video, audio detection, and a suite of integrations
(AVL, CAD & more), alerts law enforcement when an incident occurs and turns unbiased data into objective answers that
increase case clearance, maximize resources, and reduce crime -- all without compromising transparency or human privacy.
Join thousands of agencies reducing crime with Flock Safety’s public safety operating system
2000+ 120 1B+ <60%*
communities with private- incident alerts / minute 1B+ vehicles detected / <60% local crime reduction
public partnerships month in Flock cities
*According to a 2019 study conducted by Cobb County Police Department
Introduction
Layer Intelligence to Solve More Crime
The pathway to a safer future looks different for every community. As such, this proposal presents a combination of products
that specifically addresses your public safety needs, geographical layout, sworn officer count, and budget. These components
make up your custom public safety operating system, a connected device network and software platform designed to transform
real-time data into a panoramic view of your jurisdiction and help you zero in on the leads that solve more cases, prevent future
crimes, and foster trust in the communities you serve.
Software Platform
Flock Safety's out-of-box software platform collects and makes sense of visual, audio, and situational evidence across your entire
network of devices.
DocuSign Envelope ID: 1EA3EFED-AB86-46FD-A0A0-D501740487BE
Out-of-Box Software Features
Simplified Search Get a complete view of all activity tied to one vehicle in your
network of privately and publicly owned cameras.
The user-friendly search experience allows officers to filter
hours of footage in seconds based on time, location, and
detailed vehicle criteria using patented Vehicle Fingerprint ™
technology. Search filters include:
● Vehicle make
● Body type
● Color
● License plates
○ Partial tags
○ Missing tags
○ Temporary tags
○ State recognition
● Decals
● Bumper stickers
● Back racks
● Top racks
National and Local Sharing Access 1B+ additional plate reads each month without
purchasing more cameras. Solve cross-jurisdiction crimes by
opting into Flock Safety's sharing networks, including one-to-
one, national, and statewide search networks. Users can also
receive alerts from several external LPR databases:
California SVS
FDLE
FL Expired Licenses
FL Expired Tags
FL Sanctioned Drivers
FL Sex Offenders
Georgia DOR
IL SOS
Illinois Leads
NCIC
NCMEC Amber Alert
REJIS
CCIC
FBI
Real-time Alerts Receive SMS, email, and in-app notifications for custom Hot
Lists, NCIC wanted lists, AMBER alerts, Silver alerts, Vehicle
Fingerprint matches, and more.
Interactive ESRI Map View your AVL, CAD, traffic, and LPR alerts alongside live on-
scene video from a single interactive map for a birdseye view
of activity in your jurisdiction.
Vehicle Location Analysis Visualize sequential Hot List alerts and the direction of travel
to guide officers to find suspect vehicles faster.
DocuSign Envelope ID: 1EA3EFED-AB86-46FD-A0A0-D501740487BE
Out-of-Box Software Features (Continued)
Transparency Portal Establish community trust with a public-facing dashboard
that shares policies, usage, and public safety outcomes
related to your policing technology.
Insights Dashboard Access at-a-glance reporting to easily prove ROI, discover
crime and traffic patterns and prioritize changes to your
public safety strategy by using data to determine the most
significant impact.
Native MDT Application Download FlockOS to your MDTs to ensure officers never
miss a Hot List alert while out on patrol.
Hot List Attachments
Attach relevant information to Custom Hot List alerts. Give
simple, digestible context to Dispatchers and Patrol Officers
responding to Hot List alerts so they can act confidently and
drive better outcomes. When you create a custom Hot List
Alert, add case notes, photos, reports, and other relevant
case information.
Single Sign On (SSO) Increase your login speed and information security with Okta
or Azure Single Sign On (SSO). Quickly access critical
information you need to do your job by eliminating the need
for password resets and steps in the log-in process.
DocuSign Envelope ID: 1EA3EFED-AB86-46FD-A0A0-D501740487BE
License Plate Recognition
The Flock Safety Falcon® LPR camera uses Vehicle Fingerprint™ technology to transform hours of footage into actionable
evidence, even when a license plate isn't visible, and sends Hot List alerts to law enforcement users when a suspect vehicle is
detected. The Falcon has fixed and location-flexible deployment options with 30% more accurate reads than leading LPR.*
*Results from the 2019 side-by-side comparison test conducted by LA County Sheriff's Department
Flock Safety Falcon®LPR Camera Flock Safety Falcon® Flex Flock Safety Falcon® LR
Fixed, infrastructure-free LPR camera Location-flexible LPR camera designed Long-range, high-speed LPR camera
designed for permanent placement. for fast, easy self-installation, which is that captures license plates and Vehicle
ideal for your ever-changing Fingerprint data for increasing
investigative needs. investigative leads on high-volume
√ 1 Standard LPR Camera roadways like highways and interstates.
√ 1 LPR Camera
√ Unlimited LTE data service + Flock OS
√ 1 Long-Rage LPR Camera
√ Unlimited LTE data service + software
platform licenses
licenses
√ Computing device in protective poly
√ 1 DOT breakaway pole
case
√ 1 portable mount with varying-sized
√ Dual solar panels band clamps
√ AC Power
√ Permitting, installation, and ongoing √ 1 Charger for internal battery
√ Permitting, installation, and ongoing
maintenance
maintenance
√ 1 hardshell carrying case
DocuSign Envelope ID: 1EA3EFED-AB86-46FD-A0A0-D501740487BE
Your Flock Safety Team
Flock Safety is more than a technology vendor; we are a partner in your mission to build a safer future. We work with
thousands of law enforcement agencies across the US to build stronger, safer communities that celebrate the hard work of
those who serve and protect. We don’t disappear after contracts are signed; we pride ourselves on becoming an extension of
your hard-working team as part of our subscription service.
Implementation Meet with a Solutions Consultant (former LEO) to build a
deployment plan based on your needs. Our Permitting Team
and Installation Technicians will work to get your device
network approved, installed, and activated.
User Training + Support Your designated Customer Success Manager will help train
your power users and ensure you maximize the platform,
while our customer support team will assist with needs as
they arise.
Maintenance We proactively monitor the health of your device network. If
we detect that a device is offline, a full-time technician will
service your device for no extra charge.
Note: Ongoing maintenance does not apply to Falcon Flex
devices.
Public Relations Government Affairs
Get support educating your stakeholders, including city
councils and other governing bodies.
Media Relations
Share crimes solved in the local media with the help of our
Public Relations team.
DocuSign Envelope ID: 1EA3EFED-AB86-46FD-A0A0-D501740487BE
EXHIBIT A
ORDER FORM
Customer: CA - Benicia PD Initial Term: 60 Months
Legal Entity Name: CA - Benicia PD Renewal Term: 24 Months
Accounts Payable Email: MMenesini@ci.benicia.ca.us Payment Terms: Net 30
Address: 200 E L St Benicia, California 94510 Billing Frequency: Annual Plan - First Year Invoiced at Signing.
Retention Period: 30 Days
Hardware and Software Products
Annual recurring amounts over subscription term
Item Cost Quantity Total
Flock Safety Platform $127,500.00
Flock Safety Flock OS
FlockOS ™ Included 1 Included
Flock Safety LPR Products
Flock Safety Falcon ® Included 51 Included
Professional Services and One Time Purchases
Item Cost Quantity Total
One Time Fees
Flock Safety Professional Services
Professional Services - Standard Implementation Fee $650.00 3 $1,950.00
Professional Services - Existing Infrastructure
$150.00 2 $300.00
Implementation Fee
Professional Services - Advanced Implementation
$1,900.00 1 $1,900.00
Fee
Subtotal Year 1: $131,650.00
Annual Recurring Subtotal: $127,500.00
Discounts: $127,500.00
Estimated Tax: $0.00
Contract Total: $641,650.00
Taxes shown above are provided as an estimate. Actual taxes are the responsibility of the Customer. This Agreement will automatically renew for successive
renewal terms of the greater of one year or the length set forth on the Order Form (each, a “Renewal Term”) unless either Party gives the other Party
notice of non-renewal at least thirty (30) days prior to the end of the then-current term.
DocuSign Envelope ID: 1EA3EFED-AB86-46FD-A0A0-D501740487BE
Billing Schedule
Billing Schedule Amount (USD)
Year 1
At Contract Signing $131,650.00
Annual Recurring after Year 1 $127,500.00
Contract Total $641,650.00
*Tax not included
Discounts
Discounts Applied Amount (USD)
Flock Safety Platform $127,500.00
Flock Safety Add-ons $0.00
Flock Safety Professional Services $0.00
DocuSign Envelope ID: 1EA3EFED-AB86-46FD-A0A0-D501740487BE
Product and Services Description
Flock Safety Platform Items Product Description Terms
An infrastructure-free license plate reader camera that utilizes Vehicle The Term shall commence upon first installation and validation of Flock
Flock Safety Falcon ® Fingerprint® technology to capture vehicular attributes. Hardware.
One-Time Fees Service Description
Installation on existing One-time Professional Services engagement. Includes site & safety assessment, camera setup & testing, and shipping & handling in accordance with
infrastructure the Flock Safety Advanced Implementation Service Brief.
Professional Services - Standard One-time Professional Services engagement. Includes site and safety assessment, camera setup and testing, and shipping and handling in accordance
Implementation Fee with the Flock Safety Standard Implementation Service Brief.
Professional Services - One-time Professional Services engagement. Includes site & safety assessment, camera setup & testing, and shipping & handling in accordance with
Advanced Implementation Fee the Flock Safety Advanced Implementation Service Brief.
FlockOS Features & Description
Package: Essentials
FlockOS Features Description
Community Cameras (Full Access) Access to all privately owned Flock devices within your jurisdiction that have been shared with you.
Unlimited Users Unlimited users for FlockOS
State Network (LP Lookup Only) Allows agencies to look up license plates on all cameras opted in to the statewide Flock network.
Nationwide Network (LP Lookup Only) Allows agencies to look up license plates on all cameras opted in to the nationwide Flock network.
Access to all Flock devices owned by law enforcement that have been directly shared with you. Have
Direct Share - Surrounding Jurisdiction (Full Access)
ability to search by vehicle fingerprint, receive hot list alerts, and view devices on the map.
Time & Location Based Search Search full, partial, and temporary plates by time at particular device locations
License Plate Lookup Look up specific license plate location history captured on Flock devices
Search footage using Vehicle Fingerprint™ technology. Access vehicle type, make, color, license plate
Vehicle Fingerprint Search
state, missing / covered plates, and other unique features like bumper stickers, decals, and roof racks.
Reporting tool to help administrators manage their LPR program with device performance data, user and
Flock Insights/Analytics page
network audits, plate read reports, hot list alert reports, event logs, and outcome reports.
Flock Safety’s maps are powered by ESRI, which offers the ability for 3D visualization, viewing of floor
plans, and layering of external GIS data, such as City infrastructure (i.e., public facilities, transit systems,
ESRI Based Map Interface
utilities), Boundary mapping (i.e., precincts, county lines, beat maps), and Interior floor plans (i.e.,
hospitals, corporate campuses, universities)
Real-Time NCIC Alerts on Flock ALPR Cameras Alert sent when a vehicle entered into the NCIC crime database passes by a Flock camera
Unlimited Custom Hot Lists Ability to add a suspect’s license plate to a custom list and get alerted when it passes by a Flock camera
DocuSign Envelope ID: 1EA3EFED-AB86-46FD-A0A0-D501740487BE
By executing this Order Form, Customer represents and warrants that it has read and agrees to all of the
terms and conditions contained in the Master Services Agreement attached. The Parties have executed this
Agreement as of the dates set forth below.
FLOCK GROUP, INC. Customer: CA - Benicia PD
By: By:
Mark Smith
Name: Name:
General Counsel
Title: Title:
8/25/2023
Date: Date:
PO Number:
DocuSign Envelope ID: 1EA3EFED-AB86-46FD-A0A0-D501740487BE
Master Services Agreement
This Master Services Agreement (this “Agreement”) is entered into by and between Flock
Group, Inc. with a place of business at 1170 Howell Mill Road NW Suite 210, Atlanta, GA 30318
(“Flock”) and the entity identified in the signature block (“Customer”) (each a “Party,” and
together, the “Parties”) on this the 27 day of June 2023. This Agreement is effective on the date
of mutual execution (“Effective Date”). Parties will sign an Order Form (“Order Form”) which
will describe the Flock Services to be performed and the period for performance, attached hereto
as Exhibit A. The Parties agree as follows:
RECITALS
WHEREAS, Flock offers a software and hardware situational awareness solution through
Flock’s technology platform that upon detection is capable of capturing audio, video, image, and
recording data and provide notifications to Customer (“Notifications”);
WHEREAS, Customer desires access to the Flock Services (defined below) on existing
devices, provided by Customer, or Flock provided Flock Hardware (as defined below) in order to
create, view, search and archive Footage and receive Notifications, via the Flock Services;
WHEREAS, Customer shall have access to the Footage in Flock Services. Pursuant to
Flock’s standard Retention Period (defined below) Flock deletes all Footage on a rolling thirty
(30) day basis, except as otherwise stated on the Order Form. Customer shall be responsible for
extracting, downloading and archiving Footage from the Flock Services on its own storage
devices; and
AGREEMENT
NOW, THEREFORE, Flock and Customer agree that this Agreement, and any Order
Form, purchase orders, statements of work, product addenda, or the like, attached hereto as
DocuSign Envelope ID: 1EA3EFED-AB86-46FD-A0A0-D501740487BE
exhibits and incorporated by reference, constitute the complete and exclusive statement of the
Agreement of the Parties with respect to the subject matter of this Agreement, and replace and
supersede all prior agreements, term sheets, purchase orders, correspondence, oral or written
communications and negotiations by and between the Parties.
1. DEFINITIONS
Certain capitalized terms, not otherwise defined herein, have the meanings set forth or cross-
referenced in this Section 1.
1.1 “Anonymized Data” means Customer Data permanently stripped of identifying details and
any potential personally identifiable information, by commercially available standards which
irreversibly alters data in such a way that a data subject (i.e., individual person or entity) can no
longer be identified directly or indirectly.
1.2 “Authorized End User(s)” means any individual employees, agents, or contractors of
Customer accessing or using the Services, under the rights granted to Customer pursuant to this
Agreement.
1.3 “Customer Data” means the data, media and content provided by Customer through the
Services. For the avoidance of doubt, the Customer Data will include the Footage.
1.4. “Customer Hardware” means the third-party camera owned or provided by Customer and
any other physical elements that interact with the Embedded Software and the Web Interface to
provide the Services.
1.5 “Embedded Software” means the Flock proprietary software and/or firmware integrated with
or installed on the Flock Hardware or Customer Hardware.
1.6 “Flock Hardware” means the Flock device(s), which may include the pole, clamps, solar
panel, installation components, and any other physical elements that interact with the Embedded
Software and the Web Interface, to provide the Flock Services as specifically set forth in the
applicable product addenda.
1.7 “Flock IP” means the Services, the Embedded Software, and any intellectual property or
proprietary information therein or otherwise provided to Customer and/or its Authorized End
Users. Flock IP does not include Footage (as defined below).
1.8 “Flock Network End User(s)” means any user of the Flock Services that Customer authorizes
access to or receives data from, pursuant to the licenses granted herein.
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1.9 “Flock Services” means the provision of Flock’s software and hardware situational awareness
solution, via the Web Interface, for automatic license plate detection, alerts, audio detection,
searching image records, video and sharing Footage.
1.10 “Footage” means still images, video, audio and other data captured by the Flock Hardware
or Customer Hardware in the course of and provided via the Flock Services.
1.11 “Hotlist(s)” means a digital file containing alphanumeric license plate related information
pertaining to vehicles of interest, which may include stolen vehicles, stolen vehicle license plates,
vehicles owned or associated with wanted or missing person(s), vehicles suspected of being
involved with criminal or terrorist activities, and other legitimate law enforcement purposes.
Hotlist also includes, but is not limited to, national data (i.e., NCIC) for similar categories, license
plates associated with AMBER Alerts or Missing Persons/Vulnerable Adult Alerts, and includes
manually entered license plate information associated with crimes that have occurred in any local
jurisdiction.
1.12 “Installation Services” means the services provided by Flock for installation of Flock
Services.
1.13 “Retention Period” means the time period that the Customer Data is stored within the cloud
storage, as specified in the product addenda.
1.14 “Vehicle Fingerprint™” means the unique vehicular attributes captured through Services
such as: type, make, color, state registration, missing/covered plates, bumper stickers, decals, roof
racks, and bike racks.
1.15 “Web Interface” means the website(s) or application(s) through which Customer and its
Authorized End Users can access the Services.
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2. SERVICES AND SUPPORT
2.1 Provision of Access. Flock hereby grants to Customer a non-exclusive, non-transferable right
to access the features and functions of the Flock Services via the Web Interface during the Term,
solely for the Authorized End Users. The Footage will be available for Authorized End Users to
access and download via the Web Interface for the data retention time defined on the Order Form
(“Retention Period”). Authorized End Users will be required to sign up for an account and select
a password and username (“User ID”). Customer shall be responsible for all acts and omissions of
Authorized End Users, and any act or omission by an Authorized End User which, including any
acts or omissions of authorized End user which would constitute a breach of this agreement if
undertaken by customer. Customer shall undertake reasonable efforts to make all Authorized End
Users aware of all applicable provisions of this Agreement and shall cause Authorized End Users
to comply with such provisions. Flock may use the services of one or more third parties to deliver
any part of the Flock Services, (such as using a third party to host the Web Interface for cloud
storage or a cell phone provider for wireless cellular coverage).
2.2 Embedded Software License. Flock grants Customer a limited, non-exclusive, non-
transferable, non-sublicensable (except to the Authorized End Users), revocable right to use the
Embedded Software as it pertains to Flock Services, solely as necessary for Customer to use the
Flock Services.
2.3 Support Services. Flock shall monitor the Flock Services, and any applicable device health,
in order to improve performance and functionality. Flock will use commercially reasonable
efforts to respond to requests for support within seventy-two (72) hours. Flock will provide
Customer with reasonable technical and on-site support and maintenance services in-person, via
phone or by email at support@flocksafety.com (such services collectively referred to as “Support
Services”).
2.4 Upgrades to Platform. Flock may make any upgrades to system or platform that it deems
necessary or useful to (i) maintain or enhance the quality or delivery of Flock’s products or
services to its agencies;the competitive strength of, or market for, Flock’s products or
services;such platform or system’s cost efficiency or performance, or (ii) to comply with
applicable law. Parties understand that such upgrades are necessary from time to time and will not
DocuSign Envelope ID: 1EA3EFED-AB86-46FD-A0A0-D501740487BE
diminish the quality of the services or materially change any terms or conditions within this
Agreement.
2.5 Service Interruption. Services may be interrupted in the event that: (a) Flock’s provision of
the Services to Customer or any Authorized End User is prohibited by applicable law; (b) any
third-party services required for Services are interrupted; (c) if Flock reasonably believe Services
are being used for malicious, unlawful, or otherwise unauthorized use; (d) there is a threat or
attack on any of the Flock IP by a third party; or (e) scheduled or emergency maintenance
(“Service Interruption”). Flock will make commercially reasonable efforts to provide written
notice of any Service Interruption to Customer,to provide updates, and to resume providing access
to Flock Services as soon as reasonably possible after the event giving rise to the Service
Interruption is cured. Flock will have no liability for any damage, liabilities, losses (including any
loss of data or profits), or any other consequences that Customer or any Authorized End User may
incur as a result of a Service Interruption. To the extent that the Service Interruption is not caused
by Customer’s direct actions or by the actions of parties associated with the Customer, the time
will be tolled by the duration of the Service Interruption (for any continuous suspension lasting at
least one full day). For example, in the event of a Service Interruption lasting five (5) continuous
days, Customer will receive a credit for five (5) free days at the end of the Term.
2.6 Service Suspension. Flock may temporarily suspend Customer’s and any Authorized End
User’s access to any portion or all of the Flock IP or Flock Service if (a) there is a threat or attack
on any of the Flock IP by Customer; (b) Customer’s or any Authorized End User’s use of the
Flock IP disrupts or poses a security risk to the Flock IP or any other customer or vendor of
Flock; (c) Customer or any Authorized End User is/are using the Flock IP for fraudulent or illegal
activities; (d) Customer has violated any term of this provision, including, but not limited to,
utilizing Flock Services for anything other than the Permitted Purpose; or (e) any unauthorized
access to Flock Services through Customer’s account (“Service Suspension”). Customer shall not
be entitled to any remedy for the Service Suspension period, including any reimbursement,
tolling, or credit. If the Service Suspension was not caused by Customer, the Term will be tolled
by the duration of the Service Suspension.
2.7 Hazardous Conditions. Flock Services do not contemplate hazardous materials, or other
hazardous conditions, including, without limit, asbestos, lead, toxic or flammable substances. In
the event any such hazardous materials are discovered in the designated locations in which Flock
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is to perform services under this Agreement, Flock shall have the right to cease work
immediately.
3. CUSTOMER OBLIGATIONS
3.1 Customer Obligations. Flock will assist Customer Authorized End Users in the creation of a
User ID. Authorized End Users agree to provide Flock with accurate, complete, and updated
registration information. Authorized End Users may not select as their User ID, a name that they
do not have the right to use, or any other name with the intent of impersonation. Customer and
Authorized End Users may not transfer their account to anyone else without prior written
permission of Flock. Authorized End Users shall not share their account username or password
information and must protect the security of the username and password. Unless otherwise stated
and defined in this Agreement, Customer shall not designate Authorized End Users for persons
who are not officers, employees, or agents of Customer. Authorized End Users shall only use
Customer-issued email addresses for the creation of their User ID. Customer is responsible for
any Authorized End User activity associated with its account. Customer shall ensure that
Customer provides Flock with up to date contact information at all times during the Term of this
agreement. Customer shall be responsible for obtaining and maintaining any equipment and
ancillary services needed to connect to, access or otherwise use the Flock Services. Customer
shall (at its own expense) provide Flock with reasonable access and use of Customer facilities and
Customer personnel in order to enable Flock to perform Services (such obligations of Customer
are collectively defined as “Customer Obligations”).
3.2 Customer Representations and Warranties. Customer represents, covenants, and warrants
that Customer shall use Flock Services only in compliance with this Agreement and all applicable
laws and regulations, including but not limited to any laws relating to the recording or sharing of
data, video, photo, or audio content.
4. DATA USE AND LICENSING
4.1 Customer Data. As between Flock and Customer, all right, title and interest in the Customer
Data, belong to and are retained solely by Customer. Customer hereby grants to Flock a limited,
non-exclusive, royalty-free, irrevocable, worldwide license to use the Customer Data and perform
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all acts as may be necessary for Flock to provide the Flock Services to Customer. Flock does not
own and shall not sell Customer Data.
4.2 Customer Generated Data. Flock may provide Customer with the opportunity to post,
upload, display, publish, distribute, transmit, broadcast, or otherwise make available, messages,
text, illustrations, files, images, graphics, photos, comments, sounds, music, videos, information,
content, ratings, reviews, data, questions, suggestions, or other information or materials produced
by Customer (“Customer Generated Data”). Customer shall retain whatever legally cognizable
right, title, and interest in Customer Generated Data. Customer understands and acknowledges
that Flock has no obligation to monitor or enforce Customer’s intellectual property rights of
Customer Generated Data. Customer grants Flock a non-exclusive, irrevocable, worldwide,
royalty-free, license to use the Customer Generated Data for the purpose of providing Flock
Services. Flock does not own and shall not sell Customer Generated Data.
4.3 Anonymized Data. Flock shall have the right to collect, analyze, and anonymize Customer
Data and Customer Generated Data to the extent such anonymization renders the data non-
identifiable to create Anonymized Data to use and perform the Services and related systems and
technologies, including the training of machine learning algorithms. Customer hereby grants
Flock a non-exclusive, worldwide, perpetual, royalty-free right to use and distribute such
Anonymized Data to improve and enhance the Services and for other development, diagnostic and
corrective purposes, and other Flock offerings. Parties understand that the aforementioned license
is required for continuity of Services. Flock does not own and shall not sell Anonymized Data.
5. CONFIDENTIALITY; DISCLOSURES
5.1 Confidentiality. To the extent required by any applicable public records requests, each Party
(the “Receiving Party”) understands that the other Party (the “Disclosing Party”) has disclosed or
may disclose business, technical or financial information relating to the Disclosing Party’s
business (hereinafter referred to as “Proprietary Information” of the Disclosing Party).
Proprietary Information of Flock includes non-public information regarding features, functionality
and performance of the Services. Proprietary Information of Customer includes non-public data
provided by Customer to Flock or collected by Flock via Flock Services, which includes but is not
limited to geolocation information and environmental data collected by sensors. The Receiving
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Party agrees: (i) to take the same security precautions to protect against disclosure or unauthorized
use of such Proprietary Information that the Party takes with its own proprietary information, but
in no event less than commercially reasonable precautions, and (ii) not to use (except in
performance of the Services or as otherwise permitted herein) or divulge to any third person any
such Proprietary Information. The Disclosing Party agrees that the foregoing shall not apply with
respect to any information that the Receiving Party can document (a) is or becomes generally
available to the public; or (b) was in its possession or known by it prior to receipt from the
Disclosing Party; or (c) was rightfully disclosed to it without restriction by a third party; or (d)
was independently developed without use of any Proprietary Information of the Disclosing Party.
Nothing in this Agreement will prevent the Receiving Party from disclosing the Proprietary
Information pursuant to any judicial or governmental order, provided that the Receiving Party
gives the Disclosing Party reasonable prior notice of such disclosure to contest such order. At the
termination of this Agreement, all Proprietary Information will be returned to the Disclosing
Party, destroyed or erased (if recorded on an erasable storage medium), together with any copies
thereof, when no longer needed for the purposes above, or upon request from the Disclosing
Party, and in any case upon termination of the Agreement. Notwithstanding any termination, all
confidentiality obligations of Proprietary Information that is trade secret shall continue in
perpetuity or until such information is no longer trade secret.
5.2 Usage Restrictions on Flock IP. Flock and its licensors retain all right, title and interest in
and to the Flock IP and its components, and Customer acknowledges that it neither owns nor
acquires any additional rights in and to the foregoing not expressly granted by this Agreement.
Customer further acknowledges that Flock retains the right to use the foregoing for any purpose in
Flock’s sole discretion. Customer and Authorized End Users shall not: (i) copy or duplicate any of
the Flock IP; (ii) decompile, disassemble, reverse engineer, or otherwise attempt to obtain or
perceive the source code from which any software component of any of the Flock IP is compiled
or interpreted, or apply any other process or procedure to derive the source code of any software
included in the Flock IP; (iii) attempt to modify, alter, tamper with or repair any of the Flock IP,
or attempt to create any derivative product from any of the foregoing; (iv) interfere or attempt to
interfere in any manner with the functionality or proper working of any of the Flock IP; (v)
remove, obscure, or alter any notice of any intellectual property or proprietary right appearing on
or contained within the Flock Services or Flock IP; (vi) use the Flock Services for anything other
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than the Permitted Purpose; or (vii) assign, sublicense, sell, resell, lease, rent, or otherwise
transfer, convey, pledge as security, or otherwise encumber, Customer’s rights. There are no
implied rights.
5.3 Disclosure of Footage. Subject to and during the Retention Period, Flock may access, use,
preserve and/or disclose the Footage to law enforcement authorities, government officials, and/or
third parties, if legally required to do so or if Flock has a good faith belief that such access, use,
preservation or disclosure is reasonably necessary to comply with a legal process, enforce this
Agreement, or detect, prevent or otherwise address security, privacy, fraud or technical issues, or
emergency situations.
6. PAYMENT OF FEES
6.1 Billing and Payment of Fees. Customer shall pay the fees set forth in the applicable Order
Form based on the billing structure and payment terms as indicated in the Order Form. If
Customer believes that Flock has billed Customer incorrectly, Customer must contact Flock no
later than thirty (30) days after the closing date on the first invoice in which the error or problem
appeared to receive an adjustment or credit. Customer acknowledges and agrees that a failure to
contact Flock within this period will serve as a waiver of any claim. If any undisputed fee is more
than thirty (30) days overdue, Flock may, without limiting its other rights and remedies, suspend
delivery of its service until such undisputed invoice is paid in full. Flock shall provide at least
thirty (30) days’ prior written notice to Customer of the payment delinquency before exercising
any suspension right.
6.2 Notice of Changes to Fees. Flock reserves the right to change the fees for subsequent
Renewal Terms by providing sixty (60) days’ notice (which may be sent by email) prior to the
end of the Initial Term or Renewal Term (as applicable).
6.3 Late Fees. If payment is not issued to Flock by the due date of the invoice, an interest penalty
of 1.0% of any unpaid amount may be added for each month or fraction thereafter, until final
payment is made.
6.4 Taxes. Customer is responsible for all taxes, levies, or duties, excluding only taxes based on
Flock’s net income, imposed by taxing authorities associated with the order. If Flock has the
legal obligation to pay or collect taxes, including amount subsequently assessed by a taxing
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authority, for which Customer is responsible, the appropriate amount shall be invoice to and paid
by Customer unless Customer provides Flock a legally sufficient tax exemption certificate and
Flock shall not charge customer any taxes from which it is exempt. If any deduction or
withholding is required by law, Customer shall notify Flock and shall pay Flock any additional
amounts necessary to ensure that the net amount that Flock receives, after any deduction and
withholding, equals the amount Flock would have received if no deduction or withholding had
been required.
7. TERM AND TERMINATION
7.1 Term. The initial term of this Agreement shall be for the period of time set forth on the Order
Form (the “Term”). Following the Term, unless otherwise indicated on the Order Form, this
Agreement may renew for successive renewal terms of the greater of one year or the length set
forth on the Order Form (each, a “Renewal Term”) upon Customer providing notice of renewal
prior to the end of the then-current term.
7.2 Termination. Upon termination or expiration of this Agreement, Flock will remove any
applicable Flock Hardware at a commercially reasonable time period. In the event of any material
breach of this Agreement, the non-breaching Party may terminate this Agreement prior to the end
of the Term by giving thirty (30) days prior written notice to the breaching Party; provided,
however, that this Agreement will not terminate if the breaching Party has cured the breach prior
to the expiration of such thirty (30) day period (“Cure Period”). Either Party may terminate this
Agreement (i) upon the institution by or against the other Party of insolvency, receivership or
bankruptcy proceedings, (ii) upon the other Party's making an assignment for the benefit of
creditors, or (iii) upon the other Party's dissolution or ceasing to do business. In the event of a
material breach by Flock, and Flock is unable to cure within the Cure Period, Flock will refund
Customer a pro-rata portion of the pre-paid fees for Services not received due to such termination.
7.3 Survival. The following Sections will survive termination: 1, 3, 5, 6, 7, 8.3, 8.4, 9, 10.1 and
11.6.
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8. REMEDY FOR DEFECT; WARRANTY AND DISCLAIMER
8.1 Manufacturer Defect. Upon a malfunction or failure of Flock Hardware or Embedded
Software (a “Defect”), Customer must notify Flock’s technical support team. In the event of a
Defect, Flock shall make a commercially reasonable attempt to repair or replace the defective
Flock Hardware at no additional cost to the Customer. Flock reserves the right, in its sole
discretion, to repair or replace such Defect, provided that Flock shall conduct inspection or testing
within a commercially reasonable time, but no longer than seven (7) business days after Customer
gives notice to Flock.
8.2 Replacements. In the event that Flock Hardware is lost, stolen, or damaged, Customer may
request a replacement of Flock Hardware at a fee according to the reinstall fee schedule
(https://www.flocksafety.com/reinstall-fee-schedule). In the event that Customer chooses not to
replace lost, damaged, or stolen Flock Hardware, Customer understands and agrees that (1) Flock
Services will be materially affected, and (2) that Flock shall have no liability to Customer
regarding such affected Flock Services, nor shall Customer receive a refund for the lost, damaged,
or stolen Flock Hardware.
8.3 Warranty. Flock shall use reasonable efforts consistent with prevailing industry standards to
maintain the Services in a manner which minimizes errors and interruptions in the Services and
shall perform the Installation Services in a professional and workmanlike manner. Services may
be temporarily unavailable for scheduled maintenance or for unscheduled emergency
maintenance, either by Flock or by third-party providers, or because of other causes beyond
Flock’s reasonable control, but Flock shall use reasonable efforts to provide advance notice in
writing or by e-mail of any scheduled service disruption.
8.4 Disclaimer. THE REMEDY DESCRIBED IN SECTION 8.1 ABOVE IS CUSTOMER’S
SOLE REMEDY, AND FLOCK’S SOLE LIABILITY, WITH RESPECT TO DEFECTS.
FLOCK DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR
ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT
MAY BE OBTAINED FROM USE OF THE SERVICES. EXCEPT AS EXPRESSLY SET
FORTH IN THIS SECTION, THE SERVICES ARE PROVIDED “AS IS” AND FLOCK
DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
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PARTICULAR PURPOSE AND NON-INFRINGEMENT. THIS DISCLAIMER ONLY
APPLIES TO THE EXTENT ALLOWED BY THE GOVERNING LAW OF THE STATE
MENTIONED IN SECTION 11.6.
8.5 Insurance. Flock will maintain commercial general liability policies as stated in Exhibit B.
8.6 Force Majeure. Parties are not responsible or liable for any delays or failures in performance
from any cause beyond their control, including, but not limited to acts of God, changes to law or
regulations, embargoes, war, terrorist acts, pandemics (including the spread of variants), issues of
national security, acts or omissions of third-party technology providers, riots, fires, earthquakes,
floods, power blackouts, strikes, supply chain shortages of equipment or supplies, financial
institution crisis, weather conditions or acts of hackers, internet service providers or any other
third party acts or omissions.
9. LIMITATION OF LIABILITY; INDEMNITY
9.1 Limitation of Liability. NOTWITHSTANDING ANYTHING TO THE CONTRARY,
FLOCK, ITS OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND
EMPLOYEES SHALL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY
SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED
THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, PRODUCT
LIABILITY, OR OTHER THEORY: (A) FOR LOSS OF REVENUE, BUSINESS OR
BUSINESS INTERRUPTION; (B) INCOMPLETE, CORRUPT, OR INACCURATE DATA; (C)
COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY; (D)
FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES;(E) FOR ANY MATTER BEYOND FLOCK’S ACTUAL KNOWLEDGE OR
REASONABLE CONTROL INCLUDING REPEAT CRIMINAL ACTIVITY OR INABILITY
TO CAPTURE FOOTAGE; OR (F) FOR ANY AMOUNTS THAT, TOGETHER WITH
AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID
AND/OR PAYABLE BY CUSTOMER TO FLOCK FOR THE SERVICES UNDER THIS
AGREEMENT IN THE TWELVE (12) MONTHS PRIOR TO THE ACT OR OMISSION THAT
GAVE RISE TO THE LIABILITY, IN EACH CASE, WHETHER OR NOT FLOCK HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION OF
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LIABILITY SECTION ONLY APPLIES TO THE EXTENT ALLOWED BY THE
GOVERNING LAW OF THE STATE REFERENCED IN SECTION 11.6.
NOTWITHSTANDING ANYTHING TO THE CONTRARY, THE FOREGOING
LIMITATION OF LIABILITY SHALL NOT APPLY (I) IN THE EVENT OF GROSS
NEGLIGENCE OR WILLFUL MISCONDUCT, OR (II) INDEMNIFICATION
OBLIGATIONS.
9.2 Responsibility. Each Party to this Agreement shall assume the responsibility and liability for
the acts and omissions of its own employees, officers, or agents, in connection with the
performance of their official duties under this Agreement. Each Party to this Agreement shall be
liable for the torts of its own officers, agents, or employees.
9.3 Flock Indemnity. Flock shall indemnify and hold harmless Customer, its agents and
employees, from liability of any kind, including claims, costs (including defense) and expenses,
on account of: (i) any copyrighted material, patented or unpatented invention, articles, device or
appliance manufactured or used in the performance of this Agreement; or (ii) any damage or
injury to property or person directly caused by Flock’s installation of Flock Hardware, except for
where such damage or injury was caused solely by the negligence of the Customer or its agents,
officers or employees.
10. INSTALLATION SERVICES AND OBLIGATIONS
10.1 Ownership of Hardware. Flock Hardware is owned and shall remain the exclusive
property of Flock. Title to any Flock Hardware shall not pass to Customer upon execution of this
Agreement, except as otherwise specifically set forth in this Agreement. Except as otherwise
expressly stated in this Agreement, Customer is not permitted to remove, reposition, re-install,
tamper with, alter, adjust or otherwise take possession or control of Flock Hardware. Customer
agrees and understands that in the event Customer is found to engage in any of the foregoing
restricted actions, all warranties herein shall be null and void, and this Agreement shall be subject
to immediate termination for material breach by Customer. Customer shall not perform any acts
which would interfere with the retention of title of the Flock Hardware by Flock. Should
Customer default on any payment of the Flock Services, Flock may remove Flock Hardware at
Flock’s discretion. Such removal, if made by Flock, shall not be deemed a waiver of Flock’s
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rights to any damages Flock may sustain as a result of Customer’s default and Flock shall have
the right to enforce any other legal remedy or right.
10.2 Deployment Plan. Flock shall advise Customer on the location and positioning of the Flock
Hardware for optimal product functionality, as conditions and locations allow. Flock will
collaborate with Customer to design the strategic geographic mapping of the location(s) and
implementation of Flock Hardware to create a deployment plan (“Deployment Plan”). In the
event that Flock determines that Flock Hardware will not achieve optimal functionality at a
designated location, Flock shall have final discretion to veto a specific location, and will provide
alternative options to Customer.
10.3 Changes to Deployment Plan. After installation of Flock Hardware, any subsequent
requested changes to the Deployment Plan, including, but not limited to, relocating, re-
positioning, adjusting of the mounting, removing foliage, replacement, changes to heights of poles
will incur a fee according to the reinstall fee schedule located at
(https://www.flocksafety.com/reinstall-fee-schedule). Customer will receive prior notice and
confirm approval of any such fees.
10.4 Customer Installation Obligations. Customer is responsible for any applicable
supplementary cost as described in the Customer Implementation Guide, attached hereto as
Exhibit C (“Customer Obligations”). Customer represents and warrants that it has, or shall
lawfully obtain, all necessary right title and authority and hereby authorizes Flock to install the
Flock Hardware at the designated locations and to make any necessary inspections or
maintenance in connection with such installation.
10.5 Flock’s Obligations. Installation of any Flock Hardware shall be installed in a professional
manner within a commercially reasonable time from the Effective Date of this Agreement. Upon
removal of Flock Hardware, Flock shall restore the location to its original condition, ordinary
wear and tear excepted. Flock will continue to monitor the performance of Flock Hardware for the
length of the Term. Flock may use a subcontractor or third party to perform certain obligations
under this agreement, provided that Flock’s use of such subcontractor or third party shall not
release Flock from any duty or liability to fulfill Flock’s obligations under this Agreement.
11. MISCELLANEOUS
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11.1 Compliance With Laws. Parties shall comply with all applicable local, state and federal
laws, regulations, policies and ordinances and their associated record retention schedules,
including responding to any subpoena request(s).
11.2 Severability. If any provision of this Agreement is found to be unenforceable or invalid, that
provision will be limited or eliminated to the minimum extent necessary so that this Agreement
will otherwise remain in full force and effect.
11.3 Assignment. This Agreement is not assignable, transferable or sublicensable by either Party,
without prior consent. Notwithstanding the foregoing, either Party may assign this Agreement,
without the other Party's consent, (i) to any parent, subsidiary, or affiliate entity, or (ii) to any
purchaser of all or substantially all of such Party's assets or to any successor by way of merger,
consolidation or similar transaction.
11.4 Entire Agreement. This Agreement, together with the Order Form(s), the reinstall fee
schedule (https://www.flocksafety.com/reinstall-fee-schedule), and any attached exhibits are the
complete and exclusive statement of the mutual understanding of the Parties and supersedes and
cancels all previous or contemporaneous negotiations, discussions or agreements, whether written
and oral , communications and other understandings relating to the subject matter of this
Agreement, and that all waivers and modifications must be in a writing signed by both Parties,
except as otherwise provided herein. None of Customer’s purchase orders, authorizations or
similar documents will alter the terms of this Agreement, and any such conflicting terms are
expressly rejected. Any mutually agreed upon purchase order is subject to these terms. In the
event of any conflict of terms found in this Agreement or any other terms and conditions, the
terms of this Agreement shall prevail. Customer agrees that Customer’s purchase is neither
contingent upon the delivery of any future functionality or features nor dependent upon any oral
or written comments made by Flock with respect to future functionality or feature.
11.5 Relationship. No agency, partnership, joint venture, or employment is created as a result of
this Agreement and Parties do not have any authority of any kind to bind each other in any respect
whatsoever. Flock shall at all times be and act as an independent contractor to Customer.
11.6 Governing Law; Venue. This Agreement shall be governed by the laws of the state in
which the Customer is located. The Parties hereto agree that venue would be proper in the chosen
courts of the State of which the Customer is located. The Parties agree that the United Nations
Convention for the International Sale of Goods is excluded in its entirety from this Agreement.
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11.7 Special Terms. Flock may offer certain special terms which are indicated in the proposal
and will become part of this Agreement, upon Customer’s prior written consent and the mutual
execution by authorized representatives (“Special Terms”). To the extent that any terms of this
Agreement are inconsistent or conflict with the Special Terms, the Special Terms shall control.
11.8 Publicity. Flock has the right to reference and use Customer’s name and trademarks and
disclose the nature of the Services in business and development and marketing efforts only upon
the Customer’s express written consent on a case-by-case basis.
11.9 Feedback. If Agency or Authorized End User provides any suggestions, ideas, enhancement
requests, feedback, recommendations or other information relating to the subject matter
hereunder, Agency or Authorized End User hereby assigns to Flock all right, title and interest
(including intellectual property rights) with respect to or resulting from any of the foregoing.
11.10 Export. Customer may not remove or export from the United States or allow the export or
re-export of the Flock IP or anything related thereto, or any direct product thereof in violation of
any restrictions, laws or regulations of the United States Department of Commerce, the United
States Department of Treasury Office of Foreign Assets Control, or any other United States or
foreign Customer or authority. As defined in Federal Acquisition Regulation (“FAR”), section
2.101, the Services, the Flock Hardware and Documentation are “commercial items” and
according to the Department of Defense Federal Acquisition Regulation (“DFAR”) section
252.2277014(a)(1) and are deemed to be “commercial computer software” and “commercial
computer software documentation.” Flock is compliant with FAR Section 889 and does not
contract or do business with, use any equipment, system, or service that uses the enumerated
banned Chinese telecommunication companies, equipment or services as a substantial or essential
component of any system, or as critical technology as part of any Flock system. Consistent with
DFAR section 227.7202 and FAR section 12.212, any use, modification, reproduction, release,
performance, display, or disclosure of such commercial software or commercial software
documentation by the U.S. Government will be governed solely by the terms of this Agreement
and will be prohibited except to the extent expressly permitted by the terms of this Agreement.
11.11 Headings. The headings are merely for organization and should not be construed as adding
meaning to the Agreement or interpreting the associated sections.
11.12 Authority. Each of the below signers of this Agreement represent that they understand this
Agreement and have the authority to sign on behalf of and bind the Parties they are representing.
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11.13 Conflict. In the event there is a conflict between this Agreement and any applicable statement
of work, or Customer purchase order, this Agreement controls unless explicitly stated otherwise.
11.14 Public Disrepute. In the event Customer or its employees become the subject of an indictment,
arrest, public disrepute, contempt, scandal or behaves in a manner that, in the reasonable judgment of
Flock, reflects unfavorably upon Flock, and/or their officers or principals, licensees, such act(s) or
omission(s) shall constitute a material breach of this Agreement and Flock shall, in addition to any
other rights and remedies available to it hereunder, whether at law or in equity, have the right to elect
to terminate this Agreement.
11.15 Notices. All notices under this Agreement will be in writing and will be deemed to have
been duly given when received, if personally delivered; when receipt is electronically confirmed,
if transmitted by email; the day after it is sent, if sent for next day delivery by recognized
overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt
requested.
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FLOCK NOTICES ADDRESS:
1170 HOWELL MILL ROAD, NW SUITE 210
ATLANTA, GA 30318
ATTN: LEGAL DEPARTMENT
EMAIL: legal@flocksafety.com
Customer NOTICES ADDRESS:
ADDRESS:
ATTN:
EMAIL:
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EXHIBIT B
INSURANCE
Required Coverage. Flock shall procure and maintain for the duration of this Agreement insurance
against claims for injuries to persons or damages to property that may arise from or in connection
with the performance of the services under this Agreement and the results of that work by Flock
or its agents, representatives, employees or subcontractors. Insurance shall be placed with insurers
with a current A. M. Best rating of no less than “A” and “VII”. Flock shall obtain and, during the term of
this Agreement, shall maintain policies of professional liability (errors and omissions), automobile liability, and
general liability insurance for insurable amounts of not less than the limits listed herein. The insurance policies shall
provide that the policies shall remain in full force during the life of the Agreement.
Types and Amounts Required. Flock shall maintain, at minimum, the following insurance coverage for the duration
of this Agreement:
(i) Commercial General Liability insurance written on an occurrence basis with minimum limits of One Million
Dollars ($1,000,000) per occurrence and Two Million Dollars ($2,000,000) in the aggregate for bodily injury, death,
and property damage, including personal injury, contractual liability, independent contractors, broad-form property
damage, and product and completed operations coverage;
(ii) Umbrella or Excess Liability insurance written on an occurrence basis with minimum limits of Ten Million
Dollars ($10,000,000) per occurrence and Ten Million Dollars ($10,000,000) in the aggregate;
(iii) Professional Liability/Errors and Omissions insurance with minimum limits of Five Million Dollars
($5,000,000) per occurrence and Five Million Dollars ($5,000,000) in the aggregate;
(iv) Commercial Automobile Liability insurance with a minimum combined single limit of One Million Dollars
($1,000,000) per occurrence for bodily injury, death, and property coverage, including owned and non-owned and
hired automobile coverage; and
(v) Cyber Liability insurance written on an occurrence basis with minimum limits of Five Million Dollars
($5,000,000).
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Customer Implementation Guide
Law Enforcement
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Table of Contents
Implementation Timeline
................................................................. 2
Flock Safety Team
…………………………………………………………………. 3
Implementation Service briefs: Existing Infrastructure ............. 6
vs Standard vs Advance
Existing Infrastructure Implementatio
Standard Implementatio
Advanced Implementation
Things to Consider When Selecting Locations
......................... 12
Customer Responsibilities: AC-Powered Cams
........................ 14
Electrician Handou ........................................................................ 15
Electrician Installation Step
FAQs about AC-Powered Flock Cameras
Installation Service Brief Summary
............................................. 18
Permitting: Pre-Install Questionnair .......................................... 19
Timelin
Right of Wa
AC Power vs. Sola
Traffic Control & Installation Method
Paperwork & Required Form
Contacts
*Fee Schedule
................................................................................. 21
Help Center
..................................................................................... 22
Customer Support
……………………………………………………………….. 22
Customer Implementation Guide: LAW ENFORCEMENT 1
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Implementation Timeline
This timeline provides general guidance and understanding of your installation
process. While we typically complete installations 6-8 weeks after locations have
been finalized, delays can occur as noted in the timeline below:
Review Locations Confirm camera locations with your sales representative
FLOCK: Your sales representative will present several viable options for camera locations
CUSTOMER: Review Deployment Plan & approve camera locations
Please Note: If Public Works is required to move forward, please obtain approval
finalize Locations Prepare for finalized camera locations
FLOCK: Confirm Deployment Plane and signed agreement. Flock will move forward with
next steps for locations that don't need permits (minimum 10 locations needed to move
forward with partial installation)
CUSTOMER: Prepare the below items, as neede
If permits are required, begin application proces
If camera will be AC-powered, hire an electrician/street department
Step 1 Conduct On-site Survey & Place Flags
FLOCK: Flock technician conducts site survey to (1) evaluate/reconfirm solar or power
access, (2) check line of sight to the road, and (3) evaluate/reconfirm cellular service in
the area. When the technician deems the locations suitable, s/he will place a white flag
at each spot
PLEASE NOTE: If the initially determined locations don't meet Flock standards, we will
evaluate a new location, obtain customer approval, and redo a site survey. This may
push timeline for installation
Step 2 Call 811
FLOCK: Flock Safety will coordinate with Call 811 to mark each camera location for
underground utilities within a 10-foot radius
PLEASE NOTE: Call 811 is a government service, so turnaround times may vary and is
outside of Flock control
Step 3 Schedule Installation
FLOCK: Flock will (1) ship any site specific material that the technician does not have
locally (2) schedule the installation date
Step 4 Install & Validate Cameras
FLOCK: After installation, your Onboarding Specialist will confirm that cameras are
capturing footage well and functioning properly. They will then give you full access to
the system along with helpful training resources
Ongoing – as Needed Finalize Any Installation Needs
FLOCK: While we typically complete installations within 4 weeks of finalizing locations,
delays may occur due to external factors. In these instances, we will continue to work
through this process until your cameras are fully installed and operational
2
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Flock Safety Team
Implementation Team How They Will Support You
Your Project Manager is your primary contact
during camera installation.
Your project manager will guide you through the
entire installation process, keeping you apprised
of all implementation updates as well as answering
any questions you have during this time. They will
Project Manager ensure that all the cameras are on the ground and
operating for at least 48 hours before transitioning
you to your Customer Success Manager.
The Field Operations team is responsible for the
physical installation and maintenance of
cameras and associated equipment provided by
Flock. This includes a large team of technicians,
schedulers, and many others involved in
ensuring the delivery of the product.
Field Operations They take the technical plan you finalized with
Team Product Implementation and work closely with
other teams at Flock to make sure that the
cameras are installed quickly and safely and in
a way that maximizes the opportunity to solve
crime at a specific location
*Note*: For all Installation questions or
concerns, please always direct them to your
Customer Success Manager and not the
technician.
3
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Relationship Team How They Will Support You
Your Customer Success Manager is your strategic
partner for your lifetime as a Flock customer.
While the cameras are getting installed, your CSM
will help get your account set up and get all key
users trained on the system.
Customer Success
Post-Camera-Installation, your CSM will be your
Manager go-to for most account-related needs: You should
reach out to them to
Set up Account Trainin
Understand benefits of feature
Learning best practices for getting relevant
dat
Identifying opportunities to expand the security
network in your are
Provide feedback on your partnership with
Flock
The Flock Safety Support team is committed to
answering all your day-to-day questions as quickly
as possible. To get in touch with support, simply
email support@flocksafety.com or call
866-901-1781 Mon-Fri 8am-8pm EST.
Support can help you
Flock Safety Request camera maintenanc
Support Troubleshoot online platfor
Contract / Billing question
Update account informatio
Camera Sharing question
Quick “How to” questions in your Flock Account
4
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Outside Party When they may be involved
If the Flock cameras need to be AC powered, you
Electrician/Street
(customer) are responsible for providing an
Department
electrician to ensure power connectivity
To weigh in on the use of public Rights of Way or
Public Works (LE)
property
Department of
Transportation If installation in your area requires permitting
(DOT), City, or
County agencies
PLEASE NOTE: On some occasions, third parties outside of Flock Safety
may be (or need to be) involved in your implementation.
5
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Implementation Service Briefs: Existing
Infrastructure vs Standard vs Advanced
Existing Standard Advanced
Infrastructure Install Install Install
NCHRP 350 /
Pole None Flock
MASH
Timeline Short Medium Longest
Cost Lowest Mid Highest
Existing Infrastructure Implementation
COST: $150 per camera (one time cost)
Included in scope:
Once designated locations are approved by the customer, as part of the Existing
Infrastructure Implementation Service Flock will perform the following
An in-person site survey to confirm the installation feasibility of a location
(location assessment, solar assessment, visibility review, etc.
Cameras need sufficient power. Since a solar panel is required per camera,
it can prevent adequate solar power if two cameras and two solar panels
are on a single pole (blocking visibility). Therefore
if relying on solar power, only one camera can be installed per pole
Confirm that a location is safe for work by following State utility locating
procedures.
Each installation may include the following
Installation of camera and solar panel or AC adapter box on a suitable
existing pole
6
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Types of existing infrastructure such as existing utility, light, and traffic
signal poles
Pole no higher than 8’-12’ (approval at Flock Safety’s discretion
Flock will provide and mount an AC adapter unit that a qualified
electrician can connect to AC power following our electrical wiring
requirements. Flock is unable to make any AC connections or
boreholes in any material other than dirt, grass, loose gravel (or other
non-diggable material). Electrical work requiring a licensed electrician
and associated costs, not included in the scope
Access requiring up to a 14’ using an A-frame ladde
Standard MUTCD traffic control procedures performed by a Flock
technicia
Obtain a business license to operate in the city and state of camera location
Out of scope:
By default, Flock does not include the following as part of the Existing
Infrastructure Implementation Service but can provide a quote for sourcing at
an additional cost
Mounting on mast arms (always require bucket truck and traffic control
Call 811 ‘Call-before-you-Dig’ syste
Installation of any poles including but not limited t
Standard, 12’ above grade Flock breakaway pol
NCHRP 350 or MASH approved pole (as may be required for locations in
DOT right of way
A Bucket Truck for accessing horizontal/cross-beams and/or height above 14
Special equipment rentals for site acces
Site-specific engineered traffic plan
Third-party provided traffic contro
State or city-specific specialty contractor licenses or unique attachment/
connection requirement
Custom engineered drawings
Electrical work requires a licensed electrician.
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Flock will provide and mount an AC adapter that a qualified electrician can
connect to AC power but cannot make any AC connections or boreholes in
any material other than dirt, grass, loose gravel (or other non-diggable
material)
Concrete cuttin
Private utility search for privately owned items not included in standard 811
procedures (communication, networking, sprinklers, etc.
Upgrades to power sources to ready them for Flock power (additional fuses,
switches, breakers, etc.
Any fees or costs associated with filing for required city, county, or state
permit
Licensing or attachment agreements with asset / infrastructure owners
Utility contracts and billing
Customer requested relocations (see fee schedule)
Standard Implementation
COST: $650 per camera (one time cost)
Included in scope:
Once designated locations are approved by the customer, as part of the
Standard Implementation Service Flock will perform the following
An in-person site survey to confirm the installation feasibility of a location
(location assessment, solar assessment, visibility review, etc.)
Confirm that a location is safe for work by following state utility locating
procedures. Work with local utilities to prevent service interruptions
during the installatio
Engage 811 ‘Call-before-you-Dig’ system to receive legal dig dat
Apply approved markings Coordinate with 811 regarding any necessary
high-risk dig clearances or required vendor meet
Each installation may include the following
Installation of camera and solar panel with standard, 12’ above grade
Flock breakaway pole
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DocuSign Envelope ID: 1EA3EFED-AB86-46FD-A0A0-D501740487BE
Installation of camera and AC adapter that a qualified electrician can connect
to AC power on a suitable existing pole, no higher than 8-12’ (approval at
Flock Safety’s discretion
Flock will provide and mount an AC adapter that a qualified electrician can
connect to AC power following our electrical wiring requirements. Flock
is unable to make any AC connections or boreholes in any material other
than dirt, grass, loose gravel (or other non-diggable material). Electrical
work requiring a licensed electrician and associated costs, not included in
the scope
Access requiring up to a 14’ A-frame ladde
Standard MUTCD traffic control procedures performed by a Flock technicia
Obtain a business license to operate in the City and State of camera location
Out of scope:
By default, Flock does not include the following as part of the Standard
Implementation Service but can provide a quote for sourcing at an additional cost
Use and/or mounting to existing infrastructure
NCHRP 350 or MASH approved pole (as may be required for locations in DOT
right of way
A Bucket Truck for accessing horizontal/cross-beams and/or height above 14
Special equipment rentals for site acces
Site-specific engineered traffic plan
Third-party provided traffic contro
State or city-specific specialty contractor license
Custom engineered drawings
Electrical work requires a licensed electrician.
Flock will provide and mount an AC adapter that a qualified electrician can
connect to AC power but cannot make any AC connections or boreholes in
any material other than dirt, grass, loose gravel (or other non-diggable
material)
Concrete cuttin
Private utility search for privately owned items not included in standard 811
procedures (communication, networking, sprinklers, etc.)
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DocuSign Envelope ID: 1EA3EFED-AB86-46FD-A0A0-D501740487BE
Upgrades to power sources to ready them for Flock power (additional fuses,
switches, breakers, etc.
Any fees or costs associated with filing for required city, county, or state
permit
Licensing or attachment agreements with asset / infrastructure owners
Utility contracts and billing
Customer requested relocations (see fee schedule)
Advanced Implementation
COST: $1,900 per camera (one time cost)
Included in scope:
Once Designated Locations are confirmed, as part of the Advanced
Implementation Service, Flock will perform the following
An in-person site survey to confirm the installation feasibility of a location
(location assessment, solar assessment, visibility review, etc.)
Confirm that a location is safe for work by following State utility locating
procedures. Work with local utilities to prevent service interruptions during
the installatio
Engage 811 ‘Call-before-you-Dig’ system to receive legal dig dat
Apply approved markings Coordinate with 811 regarding any necessary
high-risk dig clearances or required vendor meet
Each installation may include the following
Installation of camera and solar panel on a suitable NCHRP 350 or MASH
approved pole
Installation of camera and AC adapter that a qualified electrician can
connect to AC power
Flock will provide and mount an AC adapter that a qualified electrician
can connect to AC power following our electrical wiring requirements.
Flock cannot make any AC connections or boreholes in any material
other than dirt, grass, loose gravel (or other non-diggable material).
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DocuSign Envelope ID: 1EA3EFED-AB86-46FD-A0A0-D501740487BE
Electrical work requiring a licensed electrician and associated costs,
not included in the scope.
Access requiring up to a 14’ A-frame ladde
Standard MUTCD traffic control procedures performed by a Flock
technicia
Obtain a business license to operate in the City and State of camera location
Out of scope:
By default, Flock does not include the following as part of the Advanced
Implementation Service but can optionally provide a quote for sourcing
(additional cost)
Installation on Standard, 12’ above grade Flock breakaway pole or existing
infrastructure
A Bucket Truck for accessing horizontal/cross-beams and/or height above 14
Special equipment rentals for site acces
Site-specific engineered traffic plan
Third-party provided traffic contro
State or City-specific specialty contractor license
Custom engineered drawing
Electrical work requires a licensed electrician. Flock will provide and mount an
AC adapter that a qualified electrician can connect to AC power but cannot
make any AC connections or boreholes in any material other than dirt, grass,
loose gravel (or other non-diggable material)
Concrete cuttin
Private utility search for privately owned items not included in standard 811
procedures (communication, networking, sprinklers, etc.
Upgrades to power sources to ready them for Flock power (additional fuses,
switches, breakers, etc.
Fees or costs associated with filing for required City, County, or State permits
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Things to Consider When Selecting Locations
Falcon Cameras
Use Case
Flock LPRs are designed to capture images
of rear license plates aimed in the direction
of traffic.
Flock LPRs are not designed to capture
pedestrians, sidewalks, dumpsters, gates,
other areas of non-vehicle traffic,
intersections.
Placemen
They capture vehicles driving away from an intersection.
They cannot point into the middle of an intersection.
They should be placed after the intersection to prevent
stop and go motion activation or “stop and go” traffic.
Mountin
They can be mounted on existing utility, light, traffic signal poles, or 12 foot
Flock poles.
They should be mounted one per pole.** If using AC power, they can be
mounted 2 per pole.
They can be powered with solar panels or direct wire-in AC Power (no
outlets).**
They will require adequate cellular service using AT&T or T-Mobile to be able to
process & send images.
* Permitting (or permission from pole owner) may be required to use existing infrastructure or install in specific areas,
depending on local regulations & policies.
** Cameras need sufficient power. Since a solar panel is required per camera, it can prevent adequate solar power if two
cameras and two solar panels are on a single pole (blocking visibility). Therefore if relying on solar power, only one
camera can be installed per pole.
*** Flock does not provide Electrical services. Once installed, the agency or community must work with an electrician to
wire the cameras. Electrician services should be completed within two days of installation to prevent the camera from
dying.
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Solar Panels
Solar panels need unobstructed southern-facing
views.
Pole
If a location requires a "DOT Pole” (i.e., Advanced
Pole, not Flock standard pole), the implementation
cost will be $5,000/camera.
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Customer Responsibilities: AC-Powered Cams
If the Flock cameras need to be AC-powered, the customer is responsible for
acquiring an electrician and ensuring they connect the camera to power. See steps
2 and 6 below.
How to Get Started with a Powered Install
1. Create a Deployment Plan
Work with us to select the best location(s) for Flock Safety cameras
and power sources
2. Acquire an Electric Quote
Contact an electrician to receive a quote to run 120volt AC power to
120v the camera
3. Sign Flock Safety Agreement
Sign the Flock Safety purchase order to begin the installation of
cameras
4. Conduct Site Survey
Flock will mark camera locations, locate underground utilities and
mark if present
5. Install Camera
Flock will install the camera and AC power kit at the specified
camera location
6. Connect Camera to Power
Notify the electrician that the camera is ready for the power
connection installation
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Electrician Handout
Electrician Installation Steps
Run AC cable and conduit to the box
according to NEC Article 300 and any
applicable local codes. The gland
accepts ½” conduit
Open the box using hinges
Connect AC Mains per wiring diagram
below:
Connect AC Neutral wire to the Surge Protector white Neutral wire using the
open position on the lever nut
Connect AC Line wire to the Surge Protector black Line wire using the open
position on the lever nut
Connect AC Ground wire to the Surge Protector green ground wire using the
open position on the lever nut.
4. Verify that both the RED LED is lit on the front of the box
5. Close box and zip tie the box shut with the provided zip tie
6. While still on-site, call Flock, who will remotely verify that power is working
correctly:
Southeast Region - (678) 562-8766
West-Region - (804) 607-9213
Central & NE Region - (470) 868-4027
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FAQs about AC-Powered Flock Cameras
What voltage is supported?
The AC kit is designed to work with 120VAC Infrastructure by default. A 240VAC
version is available on request.
How much power does this consume?
Peak current draw is 1.5 A at 120VAC. The average power draw is roughly 30W in
high traffic conditions but maybe lower when fewer vehicles are present.
Who is responsible for contracting the electrician?
The customer is responsible for contracting an electrician. We can help answer
questions, but the customer is responsible for identifying and contracting an
electrician.
Who is responsible for maintenance?
Flock will handle all maintenance related to Flock’s camera and power equipment.
However, any problems with the electrical supply are the customer’s responsibility.
The AC junction box has two lights to indicate the presence of power and make it
easy for quick diagnosis if there is a problem related to the AC power source
If the camera indicates to Flock that there is a power supply problem, Flock
will notify the customer and request that the customer verifies the lights on
the AC junction box. If the AC Source light is illuminated, Flock will send a
technician to investigate. If the AC source light is not illuminated, the
customer should check any GFCI’s or breakers in the supply circuit or call the
electrician who installed the power supply.
How much does it cost?
Work required to bring AC power to each location will be different, so exact pricing
is unavailable. Primary cost drivers include arrow boards and the distance from the
camera location to the AC power source.
What information do I need to provide my electrician?
The Flock deployment plan and these work instructions should be sufficient to
secure a quote. It will be helpful if you know the location of the existing power
infrastructure before creating the deployment plan.
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Can you plug it into my existing power outlet? The Flock AC power adapter does
not use a standard outlet plug but must be directly wired into the power mains.
While using outlet plugs may be convenient, they can easily be unplugged,
presenting a tampering risk to this critical safety infrastructure.
The electrician can route power directly to the camera with a direct wire-in
connection if an outlet is close to the camera.
How long does this process typically take?
The installation process typically takes 6-8 weeks. To accelerate the process, be
sure to have the electrician perform his work shortly after the Flock technician
finishes installing the camera.
What kind of electrician should I look for?
Any licensed electrician should perform this work, though we have found that those
who advertise working with landscape lighting are most suited for this work.
What happens if the electrician damages the equipment?
The customer is responsible for contracting the electrician. Any liability associated
with this work would be assumed by the customer. If any future work is required at
this site due to the electrical infrastructure or the work performed by the electrician
would be the responsibility of the customer.
When should the electrician perform his work?
Once Flock installs the camera, you will receive an email alert letting you know that
this has been completed. After this, you will need to schedule the electrician to
route power to the pole.
What if my electrician has questions about Flock’s AC Kit?
You should share the AC-Power Kit Details packet with the electrician if they have
questions.
What if the AC power is on a timer?
Sometimes the AC power will be on a timer (like used for exterior lighting). Flock
requires that the AC power provided to the camera be constant. The source that the
electrician uses must not be on a timing circuit.
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Installation Service Brief Summary
Below outlines the statement of work for the Flock Camera Installation:
What is covered by Flock What is NOT covered by Flock Special note
Flock Cameras & Traffic Control and any
Online Platform associated costs
*DOT Approved Pole cost Electrician
Mounting Poles
& ongoing electrical costs
AC Power Kit (as needed) Engineering Drawings
excluding changes during
Solar Panels (as needed) Relocation Fees
initial installation
Site Surveys and Call 811 Contractor licensing fees
Scheduling
Installation Labor Costs Permit application processing fees
Including, but not limited
Customer Support / Training Specialist mounting equipment to, **MASH poles or
adapters
Cellular Data Coverage Bucket trucks
Maintenance Fees
Loss, theft, damage to Flock
(review Fees Sheet for equipment
more details)
Camera downtime due to Only applicable for
Data storage for 30 days
power outage AC-powered cameras
***Field Technician Maintenance
for Falcon™ Flex
*If a location requires a "DOT pole" (i.e., not our standard), the implementation cost will be $5,000/camera; This cost
is applicable for installations in GA, IL, SC, TN, and CA.
**MASH poles: Manual for Assessing Safety Hardware (MASH) presents uniform guidelines for crash testing
permanent and temporary highway safety features and recommends evaluation criteria to assess test results
***If a camera is lost, stolen, or damaged, a replacement device can be purchased at a discounted price of $800
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Permitting: Pre-Install Questionnaire
1. Timelin
In Flock Safety’s experience, in-depth permitting requirements can add 2+
months to the installation timeline.
The SLA for permit document submission is within 15 days from contract
signature date (contract Closed-Won)
2. Right of Wa
Will any Flock Safety cameras be installed on the city, state, or power
company-owned poles or in the city, county, or state Right of Way (RoW)
What is the RoW buffer
Will additional permits or written permission be required from third-party
entities (such as DOT, power companies, public works, etc.)
Will any cameras be installed on city-owned traffic signal poles (vertical
mass)?
If yes, please provide heights/photos to determine if a bucket truck is
needed for the installation.
Note: A bucket truck is required if the height exceeds 15 feet tall.
3. AC Power vs. Sola
If AC powered, is there a 120V power source available, and is there access to
an electrician who can connect the existing wire to the Flock Safety powered
installation kit
If solar-powered, consider the size of the solar panel and potential to impact
the visibility of DOT signs/signals
Single Panel: 21.25" x 14" x 2" (Length x Width x Depth
Double Panel: 21.25" x 28" x 2" (LxWxD)
4. Traffic Control & Installation Method
If a bucket truck is required, this typically necessitates an entire lane to be
blocked in the direction of travel. Can you provide a patrol car escort, or will
full traffic control be required?*
PLEASE NOTE: If traffic control is required, you may incur additional costs
due to city/state requirements; Fees will be determined by quotes received.
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If full traffic control is required (cones, arrow boards, etc.)
Will standard plans suffice, or are custom plans needed? Custom plans
can double the cost, while standard plans can be pulled from the Manual
of Uniform Traffic Control Devices (MUTCD)
Will a non-sealed copy of the traffic plan suffice? Or does the traffic plan
need to be sealed and/or submitted by a professional engineer
Are there state-specific special versions/variances that must be followed
If a bucket truck is not required, the shoulder or sidewalk should suffice and
enable Flock Safety to proceed without traffic control systems in place.
Note: In some states (i.e., arrow boards), sidewalks may require signage. If
signage is mandatory, Will your Public Works department be able to
assist?
5. Paperwork & Required Form
Flock Safety will need copies of paperwork to complete before proceeding
(ex., business license applications, encroachment permit applications). We
can save critical time by gathering these documents upfront. We appreciate
your assistance in procuring these.
6. Contact
If Flock Safety needs to interface directly with the departments, please share
the contact information of the following departments
Permittin
Public Work
Traffic Department
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*Fee Schedule
After a deployment plan with Designated Locations and equipment has been agreed
upon by both Flock and the Customer, any subsequent changes to the deployment
plan (“Reinstalls”) driven by a Customer’s request will incur a fee per the table below.
What services incur fees
Requested relocations post-approval by customer
Relocations due to poor performance will be the responsibility of Floc
If a customer requests a location against the advisement of Flock,
performance issues and any requested relocations will be the responsibility of
the customer
Per the contract and absent a defect, in the event that Flock Hardware is lost,
stolen, or damaged, Customer may request that Flock replace the Flock
Hardware at a fee according to the then-current Reinstall policy
https://www.flocksafety.com/reinstall-fee-schedule
Misc billables for out of scope items for each implementation
Incurred Fees
Camera relocatio
Existing infrastructure (non-AC powered)........................................................ $350
Flock pole (non-AC powered).............................................................................. $750
Advanced pole (non-AC powered).................................................................. $5000
Replacement
Camera only as a result of vandalism, theft, or damage ............................. $800
Pole replacement only as a result of vandalism, theft, or damag
Flock pole .......................................................................................................... $500
Advanced pole ............................................................................................... $5000
Full replacement as a result of vandalism, theft, or damage
Flock pole, camera, and solar (non-AC Powered).................................. $1300
Advanced pole, camera, and solar (non-AC Powered)..........................
$5800
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Trip charge ......................................................................................................................$35
Examples
Angle adjustment (elective
Install additional Flock signage
All fees are per reinstall or required visit (in the case that a reinstall is attempted but
not completed) and include labor and materials. If you have any questions, please
email support@flocksafety.com.
Help Center
Our Help Center is filled with many resources to help you navigate through the
online platform. Below you will find some common questions and their relevant help
article:
How do I search camera footage?
How do I add a user?
How do I add a vehicle to my own Hot List?
How do I enable browser notifications for Hot List alerts?
How do I get text alerts for Hot List?
How do I request camera access from other nearby agencies?
How do I use the National Lookup to search for a plate?
(National Lookup - network of law enforcement agencies that have opted to allow their
network of Flock cameras to be used for searches)
How do I reset my / another user’s password?
Customer Support
You can reach our customer support team anytime by emailing
support@flocksafety.com. They can help answer any “How-To” questions you
may have.
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