Re: New CSM - Benicia

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10/27/2025 3:29:31 PM
Sent:
From:
Tony Ringhoffer <tony.ringhoffer@flocksafety.com
To:
“Edward” , “Wendy Stratton”
Cc:
“Mark”
Bcc:
Importance: Normal
Subject:
Re: New CSM - Benicia
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Thank you DC Criado!
I sent the invite for Wednesday (29th) at 10:00am. Let me know if you require any changes.
Thank you, looking forward to meeting you!
Tony Ringhoffer
Customer Success Manager
(470) 936-9204
flocksafety.com
On Mon, Oct 27, 2025 at 3:05 PM Edward Criado <ECriado@ci.benicia.ca.us> wrote:
Tony,
Wednesday will work. Invite myself and Wendy. Chief Menesini is out of the office this week. Please make it
before 1pm. Send the invite.
Ted
Edward Criad
o
Deputy Police Chief
Police Department
O: 707-746-4259
ECriado@ci.benicia.ca.us
www.ci.benicia.ca.us/police
From: Tony Ringhoffer <tony.ringhoffer@flocksafety.com>
Sent: Monday, October 27, 2025 11:54 AM
To: Mark Menesini <MMenesini@ci.benicia.ca.us>; Edward Criado <ECriado@ci.benicia.ca.us>; Wendy Stratton Monahan
<WMonahan@ci.benicia.ca.us>
Subject: Re: New CSM - Benicia
Caution: This email originated from outside of the organization. Do not click links or
open attachments unless you recognize the sender and know the content is safe.
Hi Chief
Menesini & DC Criado,
Looks like we may be missing each other… Are you available for a few minutes today,
tomorrow, or Wednesday between 2pm - 4pm?
If you are pressed for time we can make it short, or I can meet with one of your other Flock
Administrators if you would like? Just wanted to take a minute to introduce myself and see
how Flock things are going. Let me know, thanks!!
Tony Ringhoffer
Customer Success Manager
(470) 936-9204
flocksafety.com
On Tue, Oct 21, 2025 at 11:52 AM Tony Ringhoffer <tony.ringhoffer@flocksafety.com> wrote:
Hi Team,
It’s great to meet you, I look forward to working with you, and wanted to follow up on the
below.
Do you have a few minutes today between 3pm - 5pm for a quick chat? Or perhaps
tomorrow (Wednesday) between 2pm - 4pm? I just wanted to get your take on how things
are going on your end. I can keep it quick if you are pressed for time. Thoughts?
Tony Ringhoffer
Customer Success Manager
(470) 936-9204
flocksafety.com
On Thu, Oct 9, 2025 at 8:09 PM Tony Ringhoffer <tony.ringhoffer@flocksafety.com> wrote:
Hello Team,
It’s a pleasure to meet you! I’m excited to start working with you as your new Customer
Success Manager.
I’d like to schedule a brief call for a “Meet & Greet” to introduce myself, discuss how
things are progressing on your end, and address any questions or concerns you might
have. If you would like to let me know any dates/times the week of 10/20/25 or thereafter I
would be happy to set something up. Additionally, you can also book a time that works
for you by clicking the “Book Time with Me” link in my signature line below. I would be
happy to work around your schedule if providing dates/times from you is easier.
Thank you, I look forward to hearing from you!!
Tony Ringhoffer
Customer Success Manager
(470) 936-9204
flocksafety.com
On Thu, Oct 9, 2025 at 7:05 AM Graham Carter <graham.carter@flocksafety.com> wrote:
Hello,
I am writing you today to inform you that a new CSM has been assigned to your account. Tony Ringhoffer
comes with a ton of experience as a CSM and will be taking over for me effective today. But, don’t worry, I
am still around if you have questions etc, and if Tony is on vacation, I will be his POC most likely, so you
will still get to chat with me.
Here’s what you can expect as part of this enhanced engagement:
•
Dedicated Strategic Partnership: [New CSM Name] will serve as your main strategic partner
across all Flock products, focusing on
proactive guidance and long-term success.
•
Quarterly Business Reviews: Regular quarterly check-ins will continue, focused on strategic
goals, adoption metrics, and maximizing
your return on investment.
•
Prioritized Engagement: Your team will maintain priority support and escalation paths to ensure
rapid resolution of critical challenges.
We’re confident this transition will provide even greater alignment and support for your agency’s objectives.
Chief, DC, and Wendy,
I want to thank you for the trust you have shown in me, and the trust your community has placed in Flock as
a vendor for all of these years. It means a lot to us.
Tony,
Benicia is a tremendous customer sitting right at the intersection of a major highway that heads into Solano
County and down south into northern Alameda County. Chief Mark Mensisni is someone I feel very
privileged to call a friend, and DC Criado is also really great to work with. Wendy is also kind of the heart of
things and is going to be a key contact for success.
Can you reach out ASAP and get a meeting scheduled with them?
Best,
Graham Carter
Graham Carter
Regional Customer Success Manager II
415-329-1307
Join me for a live training session!
Tuesday 4:00-5:30pm CT
Thursday 11:00am-12:30pm CT
flocksafety.com